Question 1

The Fresh Grille

Accepted Answer

This is our updated interpretation of everyone’s favorite dining destination. Our freshly-prepared hamburgers, chicken, fish, tofu and vegetables are accompanied by a tantalizing array of condiments including salsas, mustards, composite mayos, fresh vegetables and cheeses.

Question 2

My Pantry

Accepted Answer

This is a help-yourself dining experience designed to provide flexible mealtime or snack options. From cereals and healthy breakfast options to home made desserts, and healthy snacks stop here to get a quick bite to eat.

Question 3

What type of menu options are available to me at the dining hall?

Accepted Answer

Pannill Commons has something for everyone. Whether you are interested in traditional cuisine similar to what your mother prepares at home or sizzling grilled sandwiches or something else, the dining hall is sure to have what you desire.

Question 4

The Kitchen

Accepted Answer

This popular destination includes home-style classics as well as vegetarian and ethnic meals.  An array of side dishes compliment each entree creation. You will leave this location saying "just like Mom used to make!"

Question 5

Why should I sign up for a commuter meal plan?

Accepted Answer

SAVE BIG!—Purchasing a commuter meal plan will save you money on your meals instead of purchasing your meals individually. HASSLE-FREE!—Enjoy a wholesome and delicious meal without searching for cash. CONVENIENT!—Don't waste gas or lose your parking spot. EASY PAYMENT!—Use Financial Aid Dollars, Mastercard, Visa or Cash to purchase your plan.

Question 6

The Fresh Market

Accepted Answer

A self-service platform that features traditional and nontraditional salad bar offerings, homemade dressings and an array of toppings. A key component to the Fresh Market is our core and rotating selection of fresh offerings. Students will also find locally grown produce and organic items when possible.

Question 7

Baker’s Crust

Accepted Answer

Featuring made-to-order sandwiches and salads that resembles an upscale bakery or bistro. Baked goods and specialty sandwiches, prepared on-site, will bring an Old World touch of a classic bakery to the contemporary style of Pannill Commons.   Hearth Stone Ovens - From the oven, we will offer a wide array of appealing baked foods. Hearth Stone Ovens is much more than just a pizza and calzone station—it is a Deluxe Kitchen.

Question 8

Can I Change My Order?

Accepted Answer

With our current system you are not able to change your order online. If you need to add to your order, please create a second order online prior to the ordering cut off (1:00pm local time). If you would like to edit quantities or  delete an item from your order, please contact customer service.

Question 9

Can Someone Else Pick Up My Order?

Accepted Answer

Yes! An alternate person can pick up orders that are purchased using credit, debit or cash. Contact Customer Care to add an alternate pickup person to your order. A photo ID may be required to accept the order. For orders using campus cash or dining dollars, the holder of the card must be present for pick up to protect the security of their accounts.

Question 10

Essentials on Demand (E-Store)

Accepted Answer

Who says getting your essentials has to be hard? In a world of social distancing getting what you need, so that you can focus on what’s important can be challenging. Let Us Do The Heavy Lifting Essential On Demand allows you to order living essentials such as snacks, household goods and toiletries without ever leaving campus. Available Tuesday–Saturday Essentials On Demand saves you time and effort. Once your order is placed, it will be packed and ready for pick-up with you arrive. Ordering Your Essentials is easy as 1-2-3 Visit the website to choose your essentials Place your order by 1:00pm local time Pick up your essentials package at your designated pick up location between 4pm – 6pm local time the same day Tuesday–Saturday Based on the time your order was completed, determine your pick up date and time.   Ordered by 1:00pm local time Tuesday - Saturday? TODAY between 4:00pm – 6:00pm.   Ordered after 1:01 pm local time Tuesday - Saturday? NEXT BUSINESS DAY between 4:00pm – 6:00pm.    Ordered Sunday or Monday? TUESDAY between 4:00pm – 6:00pm.

Question 11

What if I don’t arrive to pick up my items on time?

Accepted Answer

All items will be charged at the time of ordering and are non-refundable. If you arrive after the pick up timeframe, you will have one business day as a grace period to retrieve your package.

Question 12

What if my order is damaged?

Accepted Answer

You can return the item for a refund or a replacement during the pick up window of 4:00pm – 6:00pm local time.

Question 13

Online Shopping Tips

Accepted Answer

Online shopping is fast and easy, but it's still "buyer beware." Providing your information online can be as safe as providing it to a store you visit in-person, as long as you follow a few simple rules: Make sure your computer's security software is up-to-date Shop well-known brands or sites with which you are familiar Make sure the site uses a secure check-out – look for https in the url or for other security indicators Purchase using your credit card If it sounds too good to be true, it probably is a scam Understand how the site will use your data and the choices that are available to you regarding its use by reading the site’s privacy statement Check out these links for additional tips on making online shopping safe: Stay Safe Online Shopping (National Cyber Security Alliance) You Are Here (FTC) How to Shop Online More Safely (AARP) Safeshopping.org (American Bar Association) Tips for Shopping Safely Online (Better Business Bureau)

Question 14

Can I Cancel My Order?

Accepted Answer

You can cancel an order before the cutoff time. If you would like to cancel your order after the cutoff time, please contact customer service.

Question 15

What If I Ordered Online at 1:01pm Local Time?

Accepted Answer

All orders that come in after 1:00pm local time will be ready for pick-up on the following business day.

Meals	Faculty/Staff	Guest	Children 8 & Under
Breakfast
Brunch
Lunch
Dinner
Special Meal

MEAL PLAN FAQs

Casual Meal Rates

Hampden-Sydney College

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